Listen to the Always Business Class PodcastSponsored by ALL Accor+ Explorer Listen now

Privacy Policy

How we collect, hold, use and disclose your personal information.

Effective date: 9 May 2026  ·  Last updated: 9 May 2026

1. About this Privacy Policy

This Privacy Policy explains how iFLYflat Pty Ltd ABN 53 161 472 251, trading as The iFLYflat Flights Club, The Flights Club, and The Flights Club Travel, collects, holds, uses and discloses personal information.

We provide points strategy, travel education, membership and flight concierge services to Australia-based clients.

Our services are intended for individuals and businesses based in Australia. However, because travel, airlines, loyalty programs, payment systems, technology platforms and support providers often operate internationally, some personal information may be disclosed to or processed by recipients outside Australia where reasonably necessary to provide our services.

2. What personal information we collect

We may collect personal information including:

We do not generally collect sensitive information. If you provide health, dietary, mobility, accessibility or other sensitive information for travel purposes, we will only use it where reasonably necessary to assist with your requested travel arrangements or services.

If you provide personal information about another passenger, including a family member, child, employee, client or guest, you confirm that you have authority to provide that information to us and for us to use it to provide the requested services.

3. How we collect personal information

We may collect personal information when you:

We may also collect personal information from third parties where relevant, including referrals, business partners, airlines, loyalty programs, payment providers, booking platforms and service providers.

4. Why we collect and use personal information

We collect and use personal information to:

5. Who we may share personal information with

We may share personal information with third parties where reasonably necessary to provide our services, operate our business, protect our legitimate interests or comply with the law.

This may include:

We do not sell personal information.

We do not publicly identify clients, members, passengers or their booking details without consent, except where the information has already been made public by that person or where disclosure is required by law.

6. Overseas disclosure

Although we service Australia-based clients, some of our service providers, airlines, loyalty programs, travel partners, technology providers, contractors or support providers may be located overseas or may process information overseas.

This may include countries where airlines, loyalty programs, technology platforms, booking systems, payment systems, support providers or travel partners operate.

We take reasonable steps to work with reputable providers and limit access to personal information to what is reasonably necessary for the relevant service.

7. Website analytics, cookies and tracking

We use cookies, analytics and similar technologies to operate our website, understand visitor behaviour, improve website performance, measure campaign effectiveness and improve our services.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8. Marketing communications

We may send you educational content, points and travel updates, event invitations, membership information, offers and other marketing communications about iFLYflat, The Flights Club and related services.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

We may still send you service-related messages where necessary, including booking updates, membership notices, payment notices, account information and important service communications.

9. AI-assisted tools

We may use AI-enabled tools to assist with website enquiries, call summaries, customer support, internal administration, content drafting and service improvement.

We do not rely on AI tools to make solely automated decisions that significantly affect you without human review.

AI-generated outputs may be incomplete or inaccurate and should not be treated as financial, tax, legal, credit or personalised travel advice.

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include access controls, secure systems, staff and contractor controls, password protections, system permissions and working with reputable service providers.

No method of transmission or storage is completely secure. You should avoid sending highly sensitive information through insecure channels unless requested and appropriate.

11. How long we keep information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including:

When information is no longer required, we take reasonable steps to destroy, de-identify or securely archive it.

12. Access and correction

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding.

We will respond within a reasonable time.

13. Privacy questions or complaints

If you have a privacy question, concern or complaint, please contact us:

iFLYflat Pty Ltd
Email: questions@iflyflat.com.au
Address: Level 17, 123 Pitt St, Sydney NSW 2000

We will review privacy complaints and respond within a reasonable time.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a new effective date.