Request A Points Flight
Exclusive for The Flights Club Members
Members Only
Before you submit — here's exactly how it works and what to expect. Tap any section to expand.
1. You submit. Complete the online booking form with your travel preferences — destination, dates, how flexible you are, passengers — and your points balances across each program (Qantas, Velocity, KrisFlyer, Asia Miles, and any others).
2. We search. We search the programs that match your points — not every program, the right ones based on what you actually hold.
3. We keep searching and advise you. Award seats come and go constantly, so we run fresh searches every one to two days and come back as new seats appear — with airline, routing, points required, airline taxes, and the booking fee for each option. First options on standard routes are typically within 2–5 business days.
4. You confirm and transfer points. Once you pick an option, we'll tell you exactly how many points to transfer and from where (for example, Amex Membership Rewards). You make the transfer yourself — we never log into your card or bank account. We don't ask you to move points until there's a seat to book.
5. We book your seat. Once the points land in your frequent flyer account, we book it directly in your account (the airline may send a one-time SMS code to approve the login) and pay the airline taxes on your behalf.
6. We confirm and invoice. You receive the confirmed itinerary, booking reference and airline PNR. We then send you an invoice to reimburse the airline taxes. You're the account holder throughout — the airline treats the booking as if you'd made it directly.
- Platinum: 4 × return Business Class concierge seats per year. Black: 10 × return seats per year. Unused seats roll forward while you remain a member.
- On your included seats there's no booking fee — you only reimburse the airline ticket taxes (invoiced after we book).
- Improving a booking never costs you an extra seat. A lock-in-then-upgrade counts as one seat against your allocation — you'd just cover the airline's small cancellation fee on the seat we release (around 6,000 pts on Qantas, or about USD$100 on airlines like Cathay; varies by program).
- Beyond your allocation: 30% off the standard concierge fee (Platinum & Black).
- Explore members: you book your own with the system, with 10% off the concierge fee any time you'd like us to book one for you.
These are the standard non-member rates, per seat, per direction. Explore members get 10% off. No find, no fee.
- NZ, Fiji & Domestic AU: $300 each-way / $600 return
- Asia: $650 each-way / $1,300 return
- Rest of World: $950 each-way / $1,900 return
Full pricing and the fine print live on the Concierge How It Works page.
- Options around your dates. If we find a real seat slightly off your dates or via a different city, we'll show it — your flexibility sometimes changes what's possible. Tell us yes or no on each option; if it's a no, we keep searching.
- Lock in, then improve. If a good seat is available and you've got the points, we may suggest securing it to lock in the trip, then keep hunting for something better — always booking the new seat before releasing the old one, so you're never left with nothing.
- Ticket taxes vary by airline and route, are paid separately to the airline, and are always shown before you commit.
- Lead time matters. For the travel itself, 6 months+ ahead is ideal, 9 months+ even better.
- You must hold the points. We search and book using your existing balances — we don't buy, lend, or transfer points for you. Business and First Class only; no economy, premium economy, or cash-ticket upgrades.
- No find, no fee. You're only charged when a seat is confirmed. No search fee, no consultation charge.